:root{font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#263730;font-synthesis:none;--green:#008b6a;--muted:#75827b;--line:#e8ece9;--panel:#fff}*{box-sizing:border-box}body{margin:0;background:#e5ebe6}button,input,textarea{font:inherit}button{cursor:pointer}button:disabled{opacity:.45;cursor:not-allowed}button:focus-visible,input:focus-visible,textarea:focus-visible{outline:2px solid #008b6a;outline-offset:3px}[hidden]{display:none!important}button{border:0;background:none;color:inherit}svg{width:22px;height:22px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.app-shell{display:flex;width:min(1480px,100%);height:100dvh;margin:auto;background:var(--panel);box-shadow:0 12px 80px #18392412}.sidebar{width:350px;min-width:350px;border-right:1px solid var(--line);display:flex;flex-direction:column;background:#fff}.brand-row{height:102px;display:flex;gap:13px;align-items:center;padding:24px}.brand-mark{width:40px;height:40px;border-radius:14px;background:#e4f4ee;color:var(--green);font-size:31px;line-height:35px;text-align:center;font-weight:650}.brand-row h1{font-size:24px;letter-spacing:-1px;margin:0;font-weight:650}.brand-row h1 span{color:var(--green)}.brand-row p{font-size:11px;color:var(--muted);margin:4px 0 0}.connection{width:7px;height:7px;border-radius:50%;background:#bfcac4;margin-left:auto}.connection.online{background:#24ad86;box-shadow:0 0 0 4px #e9f7f1}.mode-tabs{display:flex;gap:5px;margin:0 22px 20px;background:#f4f6f5;border-radius:9px;padding:4px}.mode-tabs button{flex:1;border-radius:6px;font-size:12px;padding:10px 4px;color:var(--muted);font-weight:600}.mode-tabs .active{background:#fff;color:var(--green);box-shadow:0 1px 4px #1839240c}.mode-tabs span{font-size:10px;display:inline-block;min-width:18px;border-radius:5px;background:#e2f3ec;padding:2px 4px;margin-left:3px}.search-wrap{display:flex;align-items:center;background:#f5f7f6;border-radius:8px;margin:0 22px 16px;padding:0 12px;gap:9px}.search-wrap span{font-size:24px;line-height:1;color:#88958e}.search-wrap input{border:0;background:none;outline:none;width:100%;height:38px;font-size:12px;color:#33443b}.search-wrap input::placeholder{color:#929c95}.filters{display:flex;gap:5px;margin:0 22px 22px}.filters button{font-size:10px;border-radius:20px;padding:6px 9px;border:1px solid var(--line);white-space:nowrap;color:#75827b}.filters .active{background:#e7f5ee;border-color:#e7f5ee;color:var(--green)}.sidebar-label{color:#98a19b;font-size:9px;letter-spacing:1.5px;font-weight:650;margin:0 25px 12px}#conversation-list{overflow:auto;flex:1}.conversation{display:flex;text-align:left;width:100%;padding:17px 22px;gap:12px;align-items:center;border-top:1px solid #f2f4f3;position:relative}.conversation:hover{background:#f8faf9}.conversation.selected{background:#edf6f1;border-left:3px solid var(--green);padding-left:19px}.avatar{width:40px;height:40px;flex-shrink:0;border-radius:50%;background:#e9eee9;display:flex;align-items:center;justify-content:center;color:#667c6c;font-size:13px;font-weight:650}.conversation:nth-child(3n) .avatar{background:#f0ece5;color:#8d7b61}.conversation:nth-child(3n+1) .avatar{background:#e3eee8;color:#597b6b}.conversation-info{min-width:0;flex:1}.conversation-top{display:flex;justify-content:space-between;align-items:center;gap:8px}.conversation strong{font-size:12px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation time{font-size:9px;color:#9ba59f}.conversation p{font-size:11px;color:#89948d;margin:5px 0 0;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.conversation-tag{font-size:8px;color:#8a9a90;display:block;margin-top:5px}.conversation-tag.waiting{color:#a47828}.sidebar-footer{height:55px;border-top:1px solid var(--line);display:flex;align-items:center;gap:8px;padding:0 24px;color:#8b9990;font-size:10px}.tiny-dot{width:5px;height:5px;background:#28a883;border-radius:50%}.sidebar-footer button{margin-left:auto;color:#8b9990;font-size:17px}.chat-column{flex:1;min-width:0;position:relative;display:flex;background:#f5f7f4}.empty-state{align-self:center;width:100%;text-align:center;padding:40px}.empty-icon{width:112px;height:112px;background:#e7f0e9;border:1px solid #dae7df;border-radius:32px;display:grid;place-items:center;color:#65a28a;margin:0 auto 28px;transform:rotate(-5deg)}.empty-icon svg{width:58px;height:58px;transform:rotate(5deg)}.empty-state h2{font-weight:450;font-size:28px;letter-spacing:-.8px;margin:0 0 14px}.empty-state p{color:#8b9990;font-size:12px;line-height:1.8}.primary{border-radius:7px;background:var(--green);color:#fff;padding:11px 17px;font-size:12px;font-weight:600}.empty-state .primary{margin-top:18px;padding:12px 19px}.primary span{padding-left:15px}.empty-state .empty-caption{font-size:10px;margin-top:32px;color:#a3aea6}.chat{display:flex;flex-direction:column;width:100%;height:100%;min-width:0}.chat-header{display:flex;gap:12px;align-items:center;min-height:76px;padding:15px 27px;background:#fff;border-bottom:1px solid var(--line)}.chat-person{min-width:0;flex:1}.chat-person h2{font-size:13px;font-weight:600;margin:0 0 4px}.chat-person p{font-size:10px;color:#8c9b91;margin:0}.phase-label{font-size:9px;background:#eaf4ee;color:#5c8670;border-radius:20px;padding:6px 10px;white-space:nowrap}.small-button{font-size:10px;border:1px solid #dce7df;border-radius:6px;padding:7px 10px;color:#5f7e6b}.demo-banner{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 26px;background:#edf6ef;font-size:10px;color:#75927b;border-bottom:1px solid #e4eee5}.demo-banner button{font-size:10px;color:#54765d}.test-data{display:flex;justify-content:space-between;gap:15px;padding:18px 27px;background:#fff;border-bottom:1px solid var(--line)}.test-data small{font-size:8px;color:#94a098;letter-spacing:1px}.test-data strong,.test-data span{display:block;font-size:11px;margin-top:6px}.test-data span{font-size:10px;color:#7f8c84}.test-actions{display:flex;gap:6px;flex-wrap:wrap;max-width:190px;align-content:center}.test-actions button{border:1px solid #dfe8e1;border-radius:5px;padding:6px 8px;font-size:9px}.agent-notice{background:#f7f3e8;color:#8c805e;font-size:10px;text-align:center;padding:8px}.messages{flex:1;overflow:auto;padding:28px 7%;background-color:#f1f3ed;background-image:radial-gradient(#a9bda116 .8px,transparent .8px);background-size:18px 18px;display:flex;flex-direction:column;gap:10px}.day-divider{font-size:9px;color:#8c9b90;background:#fff9;padding:6px 12px;border-radius:5px;align-self:center;margin:0 0 12px}.bubble{background:#fff;align-self:flex-start;max-width:76%;min-width:95px;border-radius:0 9px 9px 9px;padding:12px 14px 7px;box-shadow:0 1px 2px #12301908;overflow-wrap:anywhere}.bubble.mine{background:#dff2df;align-self:flex-end;border-radius:9px 0 9px 9px}.bubble-label{font-size:9px;color:#589472;font-weight:650;display:block;margin-bottom:5px}.bubble p{white-space:pre-wrap;font-size:12px;line-height:1.65;margin:0}.bubble footer{display:flex;justify-content:flex-end;align-items:center;gap:5px;font-size:8px;color:#93a194;margin-top:5px}.bubble footer .ticks{font-size:12px;color:#67a698}.bubble audio{display:block;max-width:100%;width:260px;height:40px}.copy-actions{display:flex;gap:7px;margin-top:12px;padding-top:9px;border-top:1px solid #e4ebe4}.copy-actions button{font-size:9px;background:#eef6ef;color:#408765;padding:5px 8px;border-radius:4px}.typing{font-size:11px;color:#8a9e8b;align-self:flex-start;padding:8px 12px;background:#fff9;border-radius:8px}.composer{display:flex;align-items:center;gap:13px;min-height:78px;padding:15px 26px;border-top:1px solid #e9eee6;background:#fafcf9}.composer textarea{flex:1;min-width:0;border:1px solid #e7ede4;background:#fff;border-radius:8px;resize:none;padding:12px 14px;font-size:12px;line-height:1.5;max-height:110px;outline:none;color:#33433a}.composer textarea::placeholder{color:#9aa49b}.icon-button{padding:4px;color:#91a18f;display:grid;place-items:center;flex-shrink:0}.send-button{width:38px;height:38px;display:grid;place-items:center;background:var(--green);color:white;border-radius:50%;flex-shrink:0}.send-button svg{width:19px;height:19px}.recording-bar{display:flex;align-items:center;gap:12px;padding:17px 27px;background:#fff7f5;color:#906863;font-size:11px}.recording-bar button:first-of-type{margin-left:auto;font-size:11px}.recording-dot{background:#d56262;width:7px;height:7px;border-radius:50%;animation:pulse 1s infinite}.recording-bar .primary{font-size:10px;padding:9px 12px}@keyframes pulse{50%{opacity:.4}}.toast{position:fixed;bottom:95px;left:50%;transform:translateX(-50%);padding:12px 20px;background:#263f33;color:#fff;box-shadow:0 5px 25px #1234;border-radius:8px;font-size:12px;max-width:90%;z-index:10}dialog{border:1px solid var(--line);border-radius:12px;padding:28px;width:min(400px,90%);color:#33483b}dialog::backdrop{background:#152e2460}dialog h2{font-size:18px;font-weight:550;margin:0 0 12px}dialog p{font-size:12px;color:#7c8c82;line-height:1.6}dialog label{font-size:11px;display:block;margin-top:20px}dialog input{width:100%;border:1px solid #d8e4da;padding:10px;border-radius:6px;margin:7px 0 20px}dialog form>div{display:flex;gap:15px;justify-content:flex-end;font-size:12px}.list-empty{padding:25px;color:#95a197;font-size:11px;line-height:1.8;text-align:center}.back{display:none}
.real-simulator-form{padding:0 22px 20px}.real-simulator-form label{display:block;font-size:10px;color:#778e80;margin-bottom:8px}.real-simulator-form>div{display:flex;gap:7px}.real-simulator-form input{min-width:0;width:100%;padding:10px;border:1px solid #dfe8e1;border-radius:6px;font-size:11px}.real-simulator-form>div button{font-size:10px;color:white;background:var(--green);padding:0 12px;border-radius:6px}.real-simulator-form>#check-mkauth{font-size:10px;color:var(--green);padding:10px 0 0}
@media(min-width:1600px){.app-shell{margin-top:24px;height:calc(100dvh - 48px);border-radius:12px;overflow:hidden}}
@media(max-width:900px){.sidebar{width:300px;min-width:300px}.brand-row{padding:20px}.filters{margin-left:18px;margin-right:18px;gap:3px}.filters button{padding:6px 7px}.chat-header{padding:14px 18px;gap:8px}.messages{padding:24px}.bubble{max-width:90%}.phase-label{display:none}.test-data{flex-direction:column}.test-actions{max-width:none}.composer{padding:14px;gap:10px}}
@media(max-width:640px){.sidebar{width:100%;min-width:100%}.chat-column{display:none}.app-shell.chat-open .sidebar{display:none}.app-shell.chat-open .chat-column{display:flex;width:100%}.back{display:grid}.chat-header{min-height:72px;padding:12px}.chat-header .avatar{width:32px;height:32px}.chat-person h2{font-size:12px}.small-button{font-size:9px;padding:7px}.messages{padding:20px 15px}.bubble{max-width:90%;padding:10px 12px 7px}.demo-banner{font-size:8px;padding:9px 15px}.demo-banner button{font-size:9px}.composer{gap:8px}.composer textarea{padding:10px}.test-data{padding:15px}.recording-bar{gap:8px;padding:15px;font-size:10px}.recording-bar strong{font-size:10px}.recording-bar .primary{font-size:9px}}
.agent-tools{background:#fff;border-bottom:1px solid var(--line);padding:12px 26px;max-height:280px;overflow:auto}.customer-search-form{display:flex;gap:8px}.customer-search-form input{flex:1;border:1px solid #dfe8e1;border-radius:6px;padding:9px 10px;font-size:11px}.customer-search-form button,.customer-results button,.release-form button{background:var(--green);color:#fff;border-radius:6px;padding:9px 12px;font-size:10px}.customer-results{display:flex;gap:6px;flex-wrap:wrap;margin-top:9px}.customer-results button{background:#eef6ef;color:#276f56}.customer-summary{display:grid;gap:9px;margin-top:10px}.customer-card{border:1px solid #e3ebe5;border-radius:8px;padding:10px;font-size:11px}.customer-card h3{font-size:12px;margin:0 0 7px}.customer-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:7px;margin:8px 0}.customer-grid span{background:#f6f8f6;border-radius:6px;padding:7px;min-height:48px}.customer-grid small{display:block;color:#829087;font-size:8px;letter-spacing:.7px;margin-bottom:4px}.invoice-line{white-space:pre-wrap;background:#f8faf8;border-radius:6px;padding:7px;margin-top:6px}.release-form{display:flex;gap:7px;align-items:center;margin-top:9px}.release-form input{border:1px solid #dfe8e1;border-radius:6px;padding:8px;font-size:10px}@media(max-width:900px){.customer-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.agent-tools{padding:12px 18px}}@media(max-width:640px){.customer-grid{grid-template-columns:1fr}.customer-search-form,.release-form{flex-direction:column;align-items:stretch}}

.chat{flex:1;width:auto}
.agent-tools{display:flex;flex-direction:column;flex:none;width:390px;max-height:none;min-height:0;padding:0;border:0;border-left:1px solid #dfe8e2;box-shadow:-5px 0 18px #173c2410;overflow:hidden;z-index:3}
.agent-tools-header{display:flex;align-items:center;justify-content:space-between;padding:20px 22px 16px;border-bottom:1px solid var(--line)}
.agent-tools-header h2{margin:0;color:#203b2e;font-size:17px;font-weight:650}
.agent-tools-header p{margin:4px 0 0;color:#809087;font-size:11px}
.agent-tools-header button{width:30px;height:30px;border-radius:5px;color:#63776b;font-size:24px;line-height:1}
.agent-tools-header button:hover{background:#f0f5f1}
.customer-search-form{display:block;padding:17px 22px 18px;border-bottom:1px solid var(--line)}
.customer-search-form label{display:block;margin-bottom:8px;color:#597063;font-size:11px;font-weight:600}
.customer-search-form>div{display:flex;gap:7px}
.customer-search-form input{min-width:0;height:38px;font-size:12px;background:#fff}
.customer-search-form button{min-width:64px;font-size:11px;font-weight:600}
.customer-panel-body{flex:1;min-height:0;overflow:auto;padding:0 22px 22px}
.customer-results-heading{display:flex;align-items:center;justify-content:space-between;gap:8px;min-height:51px;color:#71847a;font-size:11px}
.customer-results-heading button{color:var(--green);font-size:11px;font-weight:600;padding:5px 0;text-align:right}
.customer-results{display:grid;gap:0;flex-wrap:nowrap;margin:0}
.customer-results .customer-result{display:flex;flex-direction:column;gap:4px;width:100%;padding:13px 10px;border-bottom:1px solid #e8eee9;border-radius:0;background:#fff;color:#273d32;text-align:left;font-size:12px}
.customer-results .customer-result:hover,.customer-results .customer-result:focus-visible{background:#eff7f2}
.customer-result strong{font-size:12px;font-weight:600;overflow-wrap:anywhere}
.customer-result span{color:#7a8b80;font-size:11px}
.customer-summary{display:block;margin:0}
.customer-profile{padding:4px 0 17px;border-bottom:1px solid var(--line)}
.customer-profile h3{margin:0 0 8px;color:#213c2d;font-size:17px;line-height:1.3;overflow-wrap:anywhere}
.customer-profile p{margin:3px 0;color:#73877a;font-size:11px;overflow-wrap:anywhere}
.customer-card{margin-top:18px;padding:16px;border:1px solid #dfe8e1;border-radius:8px;font-size:12px}
.customer-contract-header{display:flex;flex-wrap:wrap;align-items:baseline;justify-content:space-between;gap:4px 10px;padding-bottom:12px;border-bottom:1px solid #e9efe9}
.customer-contract-header h4{margin:0;color:#273d30;font-size:13px;line-height:1.4;overflow-wrap:anywhere}
.customer-contract-login{color:#809087;font-size:10px;overflow-wrap:anywhere}
.customer-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:0;margin:12px 0 2px}
.customer-fact{min-width:0;padding:9px 7px;border-bottom:1px solid #edf0ed;overflow-wrap:anywhere}
.customer-fact small{margin-bottom:6px;color:#75877c;font-size:9px;font-weight:650;letter-spacing:.4px;text-transform:uppercase}
.customer-fact span{display:block;min-height:0;background:none;padding:0;color:#3e5244;font-size:11px;line-height:1.45;white-space:pre-wrap}
.customer-fact.good span{color:#087a53;font-weight:600}
.customer-fact.warning span{color:#ad6a20;font-weight:600}
.customer-fact.critical span{color:#c83d3d;font-weight:600}
.invoice-heading{display:flex;align-items:center;gap:7px;margin-top:17px}
.invoice-heading h5{margin:0;font-size:12px;font-weight:650;color:#344f3d}
.invoice-heading span{display:grid;place-items:center;min-width:17px;height:17px;border-radius:4px;background:#edf4ee;color:#5b7764;font-size:10px}
.invoice-line{margin-top:8px;padding:11px;background:#f5f8f5;white-space:normal;overflow-wrap:anywhere}
.invoice-top{display:flex;justify-content:space-between;gap:8px;line-height:1.4}
.invoice-top strong{font-size:11px;font-weight:600}
.invoice-top strong:last-child{white-space:nowrap}
.invoice-line p{margin:5px 0;color:#74867a;font-size:10px}
.invoice-code{margin-top:6px;color:#586d5c;font-size:10px;line-height:1.4;word-break:break-all}
.invoice-actions{display:flex;flex-wrap:wrap;gap:6px;margin-top:9px}
.invoice-actions button{padding:6px 8px;border:1px solid #d5e6d9;border-radius:5px;background:#fff;color:#327456;font-size:10px;font-weight:600}
.invoice-actions button:hover{background:#eaf5ec}
.customer-empty,.customer-loading{color:#819085;font-size:11px;line-height:1.5}
.release-form{display:flex;align-items:end;gap:8px;margin-top:16px;padding-top:15px;border-top:1px solid var(--line)}
.release-form label{flex:1;min-width:0;color:#617468;font-size:10px;font-weight:600}
.release-form input{display:block;width:100%;height:34px;margin-top:6px;font-size:11px}
.release-form button{height:34px;padding:0 11px;white-space:nowrap;font-size:10px;font-weight:600}
@media(max-width:1100px){.agent-tools{position:absolute;inset:0 0 0 auto;width:min(430px,100%);box-shadow:-12px 0 30px #173c2426}}
@media(max-width:640px){.agent-tools{width:100%}.customer-search-form{padding:15px 18px}.customer-search-form>div{flex-direction:row}.customer-panel-body{padding:0 18px 18px}.customer-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.release-form{flex-direction:row;align-items:end}}

/* WBE readability and identity */
:root{color:#243947;--green:#118364;--blue:#075e96;--muted:#617581;--line:#dfe8ea}
body{background:#e8f0f2}
.app-shell{width:min(1600px,100%);box-shadow:0 8px 38px #173c4d14}
.sidebar{width:370px;min-width:370px;border-right-color:var(--line)}
.brand-row{height:108px;gap:12px;padding:16px 20px;border-bottom:1px solid var(--line)}
.brand-logo{width:68px;height:64px;object-fit:contain;flex:none}
.brand-copy{min-width:0}
.brand-row h1{margin:0;color:var(--blue);font-size:21px;line-height:1.2;font-weight:750;letter-spacing:0;overflow-wrap:anywhere}
.brand-row p{margin:4px 0 0;color:var(--muted);font-size:13px}
.connection{width:10px;height:10px;flex:none}
.mode-tabs{margin:16px 18px;background:#eff4f5}
.mode-tabs button{min-height:44px;font-size:14px;color:#526877}
.mode-tabs .active{color:var(--blue)}
.mode-tabs span{font-size:12px;min-width:22px}
.search-wrap{height:46px;margin:0 18px 14px;background:#f1f5f6}
.search-wrap input{height:44px;font-size:15px}
.filters{margin:0 18px 18px;gap:5px}
.filters button{min-height:36px;padding:7px 10px;font-size:12px;border-radius:6px;color:#5b6e79}
.filters .active{background:#e5f1ed;color:#126e56;border-color:#cce6da}
.sidebar-label{margin:0 20px 10px;font-size:12px;letter-spacing:0;color:#70818a}
.conversation{min-height:86px;padding:14px 18px;gap:12px}
.conversation.selected{padding-left:15px;background:#eaf4f2;border-left-color:var(--green)}
.avatar{width:44px;height:44px;font-size:15px}
.conversation strong{font-size:15px;line-height:1.3}
.conversation time{font-size:12px;white-space:nowrap;color:#6c7d85}
.conversation p{font-size:13px;line-height:1.4;color:#61727b}
.conversation-tag{font-size:12px;margin-top:6px;color:#677f76}
.sidebar-footer{height:60px;padding:0 20px;font-size:12px;color:#637781}
.sidebar-footer button{min-width:38px;min-height:38px;font-size:20px}
.chat-column{background:#eef4f4}
.empty-icon{width:94px;height:94px;margin-bottom:22px;border-radius:8px;transform:none}
.empty-icon svg{width:52px;height:52px;transform:none}
.empty-state h2{margin-bottom:9px;font-size:24px;font-weight:650;letter-spacing:0}
.empty-state p{font-size:15px;line-height:1.55;color:#5f727b}
.primary{min-height:42px;padding:11px 16px;font-size:14px}
.chat-header{min-height:82px;padding:12px 22px;gap:11px}
.chat-person h2{font-size:17px;line-height:1.25;font-weight:650}
.chat-person p{font-size:13px;line-height:1.3;color:#637782;overflow-wrap:anywhere}
.chat-actions{display:flex;align-items:center;justify-content:flex-end;gap:8px;flex-wrap:wrap}
.phase-label{font-size:12px;padding:8px 10px;border-radius:5px}
.small-button{min-height:38px;padding:8px 12px;font-size:13px;font-weight:600;color:var(--blue);border-color:#c9dce4}
.small-button:hover{background:#edf5f8}
.demo-banner{padding:10px 22px;font-size:13px;color:#486c5d}
.demo-banner button{font-size:13px;color:#1a6f55}
.test-data{padding:15px 22px}
.test-data small,.test-data strong,.test-data span{font-size:13px;letter-spacing:0}
.test-actions{max-width:230px}
.test-actions button{min-height:36px;font-size:12px}
.agent-notice{padding:10px 18px;font-size:13px;color:#715d2e;background:#fcf4dd}
.messages{padding:28px max(28px,6%);gap:12px;background:#edf3f1;background-image:none}
.day-divider{font-size:12px;color:#667a7b;background:#ffffffb8;padding:8px 12px}
.bubble{max-width:min(78%,680px);padding:14px 16px 10px;border-radius:0 8px 8px 8px;box-shadow:0 1px 3px #173b4914}
.bubble.mine{background:#dff2e7;border-radius:8px 0 8px 8px}
.bubble-label{font-size:12px;color:#207a59;margin-bottom:6px}
.bubble p{font-size:15px;line-height:1.55}
.bubble footer{font-size:11px;margin-top:8px;color:#657a78}
.bubble footer .ticks{font-size:13px}
.copy-actions button{min-height:32px;padding:6px 10px;font-size:12px}
.typing{font-size:13px}
.composer{min-height:84px;padding:12px 20px;gap:10px}
.composer textarea{font-size:15px;line-height:1.5;padding:12px 14px;border-color:#d1e1dd}
.icon-button{min-width:40px;min-height:40px}
.send-button{width:44px;height:44px}
.recording-bar{padding:14px 20px;font-size:14px}
.recording-bar button:first-of-type{font-size:13px}
.recording-bar .primary{font-size:13px}
.toast{font-size:14px}
.list-empty{font-size:14px;line-height:1.6}
.real-simulator-form{padding:0 18px 18px}
.real-simulator-form label{font-size:13px}
.real-simulator-form input{min-height:42px;font-size:14px}
.real-simulator-form>div button{min-height:42px;font-size:13px}
.real-simulator-form>#check-mkauth{font-size:13px;text-align:left}
dialog{width:min(440px,92%)}
dialog h2{font-size:20px}
dialog p,dialog label,dialog form>div{font-size:14px}
dialog input{font-size:15px}
.agent-tools{width:430px;border-left-color:var(--line)}
.agent-tools-header{padding:19px 22px}
.agent-tools-header h2{font-size:19px}
.agent-tools-header p{font-size:13px}
.agent-tools-header button{width:38px;height:38px}
.customer-search-form{padding:18px 22px}
.customer-search-form label{font-size:13px}
.customer-search-form input{height:42px;font-size:14px}
.customer-search-form button{min-width:72px;min-height:42px;font-size:13px}
.customer-results-heading{min-height:56px;font-size:13px}
.customer-results-heading button{font-size:13px}
.customer-results .customer-result{padding:15px 10px;font-size:14px}
.customer-result strong{font-size:15px}
.customer-result span{font-size:13px}
.customer-profile h3{font-size:19px}
.customer-profile p{font-size:13px}
.customer-card{padding:15px;font-size:14px}
.customer-contract-header h4{font-size:15px}
.customer-contract-login{font-size:13px}
.customer-fact{padding:11px 8px}
.customer-fact small{font-size:12px;letter-spacing:0}
.customer-fact span{font-size:14px;line-height:1.4}
.invoice-heading h5{font-size:15px}
.invoice-heading span{font-size:12px;min-width:22px;height:22px}
.invoice-top strong{font-size:14px}
.invoice-line p{font-size:13px}
.invoice-code{font-size:12px}
.invoice-actions button{min-height:34px;font-size:12px}
.customer-empty,.customer-loading{font-size:14px}
.release-form label{font-size:13px}
.release-form input{height:40px;font-size:14px}
.release-form button{height:40px;font-size:13px}
@media(max-width:1100px){.agent-tools{width:min(430px,100%)}}
@media(max-width:900px){.sidebar{width:330px;min-width:330px}.chat-header{padding:12px 16px}.messages{padding:22px}.bubble{max-width:90%}}
@media(max-width:640px){
  .sidebar{width:100%;min-width:100%}
  .brand-row{height:96px;padding:13px 16px}
  .brand-logo{width:62px;height:59px}
  .brand-row h1{font-size:20px}
  .mode-tabs{margin:13px 16px}
  .search-wrap{margin:0 16px 14px}
  .filters{margin:0 16px 16px;flex-wrap:wrap}
  .filters button{font-size:13px}
  .chat-header{flex-wrap:wrap;min-height:0;padding:10px 12px;gap:8px}
  .chat-header .avatar{width:38px;height:38px}
  .chat-person h2{font-size:16px}
  .chat-person p{font-size:12px}
  .chat-actions{flex-basis:100%;justify-content:flex-end;gap:6px}
  .chat-actions .phase-label{flex-basis:100%;margin-right:0}
  .chat-actions .small-button{flex:1}
  .phase-label{display:inline-block;font-size:12px}
  .small-button{font-size:13px;padding:7px 10px}
  #back-button{font-size:24px}
  .messages{padding:18px 14px}
  .bubble{max-width:92%;padding:12px 14px 9px}
  .bubble p{font-size:15px}
  .demo-banner{padding:10px 14px;font-size:12px}
  .demo-banner button{font-size:12px}
  .composer{padding:10px 12px;gap:5px}
  .composer textarea{min-height:44px;font-size:16px;padding:10px 11px}
  .icon-button{min-width:36px;min-height:40px}
  .send-button{width:42px;height:42px}
  .recording-bar{padding:10px 12px;font-size:13px}
  .recording-bar strong,.recording-bar .primary{font-size:13px}
  .real-simulator-form{padding:0 16px 16px}
  .real-simulator-form input,.customer-search-form input,.release-form input{font-size:16px}
  .agent-tools{width:100%}
  .customer-search-form{padding:16px}
  .customer-panel-body{padding:0 16px 16px}
  .customer-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
  .release-form{flex-direction:row;align-items:end}
}
@media(max-width:360px){
  .filters{display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}
  .filters button{width:100%}
}
.web-settings-button{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:0 20px 16px;padding:11px 13px;min-height:52px;width:calc(100% - 40px);text-align:left;border:1px solid #ccdfeb;border-radius:7px;background:#f4f9fc;color:#174c70;font-size:14px;font-weight:600}
.web-settings-button:hover{background:#eaf4fa}
.web-settings-button span:last-child{font-size:12px;color:#467586;font-weight:500;text-align:right}
.web-dialog{width:min(560px,calc(100% - 24px));max-height:min(800px,92dvh);padding:0;overflow:auto;border-radius:8px;color:#233b46}
.web-dialog-header{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:22px 24px 16px;border-bottom:1px solid #e0e9ec}
.web-dialog-header h2{margin:0;font-size:21px;font-weight:650}
.web-dialog-header p{margin:4px 0 0;font-size:14px;color:#58717c}
.web-dialog-header button{width:40px;height:40px;border-radius:6px;font-size:26px;color:#607b86}
.web-dialog-header button:hover{background:#edf3f5}
.web-dialog-tabs{display:flex;padding:0 24px;gap:24px;border-bottom:1px solid #e0e9ec}
.web-dialog-tabs button{min-height:48px;border-bottom:3px solid transparent;font-size:14px;font-weight:600;color:#617580}
.web-dialog-tabs button.active{border-bottom-color:#007e69;color:#0b5d55}
.web-dialog-tabs span{display:inline-block;min-width:20px;margin-left:4px;padding:2px 5px;border-radius:4px;background:#e7f2ed;font-size:12px}
.web-dialog-panel{padding:22px 24px 26px}
.web-qr-frame{display:grid;place-items:center;width:min(300px,100%);aspect-ratio:1;margin:0 auto 18px;padding:10px;border:1px solid #d9e6e7;border-radius:6px;background:#fff}
.web-qr-frame img{display:block;width:100%;height:100%;object-fit:contain}
.web-dialog-panel>p{max-width:390px;margin:4px auto;text-align:center;font-size:15px;line-height:1.5;color:#4f6770}
.web-exclusions-section{padding-bottom:20px;margin-bottom:20px;border-bottom:1px solid #e3ebed}
.web-exclusions-section h3{font-size:16px;margin:0 0 12px}
.web-exclusions-section label,.web-manual-form label{display:block;margin:0 0 7px;font-size:14px;font-weight:600;color:#35515b}
.web-exclusions-section input,.web-manual-form input{width:100%;height:42px;margin:0;padding:9px 11px;border:1px solid #cbdde0;border-radius:6px;font-size:15px}
.web-contact-list{max-height:220px;overflow:auto;margin-top:10px}
.web-list-empty{margin:0;padding:12px 0;color:#61747a;font-size:14px;line-height:1.5}
.web-contact-row{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:10px 0;border-bottom:1px solid #edf1f1}
.web-contact-identity{min-width:0;display:flex;flex-direction:column;gap:3px}
.web-contact-identity strong{font-size:14px;overflow-wrap:anywhere}
.web-contact-identity span{font-size:13px;color:#657a82}
.web-contact-action{flex-shrink:0;min-height:36px;padding:7px 11px;border:1px solid #b8d6d0;border-radius:6px;color:#086b5c;font-size:13px;font-weight:600}
.web-contact-action:hover:not(:disabled){background:#eaf6f2}
.web-manual-form>div{display:flex;gap:8px;align-items:center}
.web-manual-form .primary{min-width:96px}
.attendance-heading{display:flex;align-items:center;gap:10px;padding:0 20px 16px}
.attendance-heading h2{font-size:17px;margin:0;font-weight:650;color:#304e5c}
.attendance-heading span{min-width:24px;padding:3px 7px;text-align:center;background:#e3f3ec;border-radius:4px;color:#08785e;font-size:13px;font-weight:600}
.web-connection-actions{display:flex;justify-content:center;gap:10px;margin-top:20px}
.login-screen{min-height:100dvh;display:grid;place-items:center;padding:32px 24px;background:#f3f7f9;border-top:5px solid #087bab}
.login-content{width:100%;max-width:360px;padding:12px 0 32px}
.login-logo{display:block;width:116px;height:106px;object-fit:contain;margin:0 auto 18px;mix-blend-mode:multiply}
.login-content h1{text-align:center;font-size:30px;line-height:1.2;letter-spacing:0;margin:0;color:#174c70;font-weight:700}
.login-subtitle{text-align:center;font-size:16px;color:#5b727d;margin:10px 0 32px}
.login-form{display:flex;flex-direction:column;gap:10px}
.login-form label{font-size:15px;font-weight:600;color:#304e5c}
.login-form input{height:48px;width:100%;min-width:0;border:1px solid #b9cdd8;border-radius:6px;padding:11px 13px;background:#fff;font-size:16px;color:#203d4b;margin-bottom:12px}
.login-form .primary{height:48px;font-size:16px;margin-top:8px;background:#076c9c}
.login-form .primary:hover{background:#065981}
.login-error{font-size:14px;line-height:1.5;color:#a32736;margin:0 0 4px}
.sidebar-footer #logout-button{font-size:14px;font-weight:600;color:#14668a;padding:8px}
.bubble footer{flex-wrap:wrap;gap:7px}
.delivery-status{font-size:12px;color:#5c7076}
.delivery-status.read{color:#0877ac}
.delivery-status.failed{color:#ad2636;font-weight:600}
.delivery-status.cancelled{color:#7a8385}
.delivery-status.uncertain{color:#87610d;font-weight:600}
.avatar{position:relative;overflow:hidden}
.avatar img{position:absolute;inset:0;display:block;width:100%;height:100%;object-fit:cover}
.message-retry{min-height:32px;padding:5px 8px;border:1px solid #d3a7a9;border-radius:5px;color:#9f2937;background:#fff;font-size:12px;font-weight:600}
@media(max-width:640px){.web-settings-button{margin:0 16px 14px;width:calc(100% - 32px)}.web-dialog-header{padding:18px 18px 14px}.web-dialog-tabs{padding:0 18px}.web-dialog-panel{padding:20px 18px}.web-manual-form>div{align-items:stretch}.web-manual-form .primary{min-width:0}}

.sidebar-footer #users-button{font-size:14px;font-weight:600;color:#14668a;padding:8px}
.users-dialog{width:min(680px,calc(100% - 24px))}
.users-content{padding:22px 24px}
.users-heading{display:flex;align-items:center;justify-content:space-between;gap:12px}
.users-content h3{margin:0;font-size:18px}
.users-list{margin:12px 0 24px;max-height:240px;overflow:auto}
.user-row{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:14px 0;border-bottom:1px solid #e0e9ec}
.user-identity{display:flex;flex-direction:column;gap:5px;min-width:0;overflow-wrap:anywhere}
.user-identity strong{font-size:16px}.user-identity span{font-size:14px;color:#58717c}
.users-actions{display:flex;gap:8px;justify-content:flex-end;flex-wrap:wrap}
.users-actions button{font-size:15px;min-height:42px;padding:9px 13px}
.danger-button{border:1px solid #ddb9be;border-radius:6px;color:#a32738;background:#fff}
.danger-button:hover:not(:disabled){background:#fff0f1}.danger-button:disabled{opacity:.45}
.user-form{display:grid;gap:9px;border-top:1px solid #e0e9ec;padding-top:22px}
.user-form h3{margin-bottom:8px}.user-form label{font-size:15px;font-weight:600;margin:0}
.user-form input,.user-form select{width:100%;min-width:0;height:46px;margin:0;padding:10px 12px;border:1px solid #bdcfd8;border-radius:6px;background:#fff;color:#233b46;font:inherit;font-size:16px}
.user-hint{margin:0 0 10px;font-size:14px;line-height:1.5;color:#58717c}
#users-feedback{font-size:15px;line-height:1.5;color:#355970}#users-feedback.error{color:#a32738}
.users-delete-confirm{padding:16px;margin-bottom:20px;background:#fff4f4;border:1px solid #edcbce;border-radius:6px;font-size:16px;line-height:1.5}
.users-delete-confirm p{margin:0 0 12px}
.users-dialog .web-dialog-header{position:sticky;top:0;background:#fff;z-index:1}
.sidebar-footer{height:auto;min-height:64px;display:grid;grid-template-columns:8px minmax(0,1fr) auto auto auto;gap:6px;padding:12px 14px}
.sidebar-footer button{margin-left:0!important}.sidebar-footer #billing-button{font-size:14px;font-weight:600;color:#14668a;padding:8px}
#environment-label{font-size:11px;line-height:1.4}
.billing-dialog{width:min(760px,calc(100% - 24px))}
.billing-dialog .web-dialog-header{position:sticky;top:0;height:96px;min-height:96px;background:#fff;z-index:3}
.billing-tabs{position:sticky;top:96px;z-index:2;background:#fff;gap:20px}.billing-tabs button{font-size:15px}
.billing-panel{padding:22px 24px}.billing-panel h3{font-size:18px;margin:0 0 12px}
.billing-panel form{display:grid;gap:14px}
.billing-toggle{display:flex;align-items:center;gap:10px;margin:0;font-size:16px;font-weight:600}
.billing-toggle input{width:20px;height:20px;flex:0 0 20px;margin:0;accent-color:#087e69}
.billing-field{display:flex!important;flex-direction:column;gap:7px!important}
.billing-field label{font-size:15px;font-weight:600;margin:0}
.billing-field input{height:46px;min-width:0;width:100%;margin:0;padding:10px 12px;font-size:16px;border:1px solid #bdcfd8;border-radius:6px;color:#233b46}
.billing-hint{font-size:14px!important;line-height:1.5!important;color:#58717c!important;margin:0 0 8px}
.billing-grid{display:grid!important;grid-template-columns:1fr 1fr;gap:16px!important}
.billing-format{display:block!important;padding:14px;border:1px solid #d7e5ed;border-radius:6px;background:#f5f9fc;font-size:15px!important}
.billing-format p{margin:6px 0 0;font-size:14px;line-height:1.5}
.billing-feedback{margin:16px 24px 0;font-size:15px;line-height:1.5;color:#126b57}.billing-feedback.error{color:#a32738}
.billing-preview-form{display:flex!important;align-items:end;gap:12px!important;margin:18px 0}
.billing-preview-form .billing-field{flex:1}.billing-preview-form button{min-height:46px}
#billing-preview-summary{font-size:15px;color:#355970;line-height:1.5}
.billing-list{display:grid;gap:12px;margin-top:16px}
.billing-card{border:1px solid #d9e5eb;padding:16px;border-radius:6px;overflow-wrap:anywhere}
.billing-card strong{display:block;font-size:16px;margin-bottom:8px}
.billing-card p{font-size:14px;margin:7px 0;color:#4f6673;line-height:1.5}
.billing-badge{display:inline-block;font-size:14px;padding:5px 8px;background:#edf5f4;border-radius:4px;color:#1a6b5e}
.billing-field select{width:100%;min-width:0;height:46px;border:1px solid #bdcfd8;border-radius:6px;padding:10px 12px;background:#fff;color:#233b46;font:inherit;font-size:16px}
.billing-report-form{padding:16px 0;border-bottom:1px solid #d9e5eb;min-width:0;width:100%;grid-template-columns:minmax(0,1fr)}
.billing-report-form .billing-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
.billing-report-form .billing-field{min-width:0}
.billing-report-totals{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin:20px 0 12px}
.billing-report-totals>div{padding:12px;background:#f2f7fa;border:1px solid #dce7ee;border-radius:6px}
.billing-report-totals strong{display:block;font-size:24px;color:#174c70;margin-bottom:4px}
.billing-report-totals span{font-size:14px;color:#4f6673}
.billing-report-content{font:inherit;font-size:15px;line-height:1.6;white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word;background:#f5f9fb;border:1px solid #e0e9ee;border-radius:5px;padding:12px;margin:14px 0}
.billing-message-report .billing-report-title{font-size:15px;color:#355970}
.billing-report-proof{font-size:13px!important;overflow-wrap:anywhere}
.billing-report-errors{padding:12px;margin:14px 0;background:#fff3f3;border-left:3px solid #c44f60;border-radius:4px}
.billing-report-errors strong{font-size:15px;color:#943444}.billing-report-errors p{color:#943444}
.billing-report-events{margin-top:14px;border-top:1px solid #e0e9ee;padding-top:12px}
.billing-report-events summary{font-size:15px;color:#14668a;cursor:pointer;padding:4px 0}
.billing-report-warning{padding:10px;background:#fff8e8;border-radius:4px;color:#7b5a15!important}
.billing-badge[data-status=failed]{color:#a32738;background:#fff0f2}
.billing-badge[data-status=retrying],.billing-badge[data-status=unconfirmed],.billing-badge[data-status=sending]{color:#805c12;background:#fff7df}
.billing-badge[data-status=read]{color:#096a9b;background:#eaf5fc}
.billing-badge[data-status=cancelled],.billing-badge[data-status=not_queued]{color:#61717a;background:#edf1f4}
.billing-report-pages{display:flex;align-items:center;justify-content:space-between;gap:10px;padding-top:18px;font-size:14px;color:#4f6673}
@media(max-width:640px){.billing-report-totals{grid-template-columns:repeat(2,minmax(0,1fr))}.billing-report-pages{flex-wrap:wrap}.billing-report-pages span{font-size:13px}.billing-report-content{font-size:15px}}
@media(max-width:640px){.billing-panel{padding:18px}.billing-tabs{padding:0 18px;gap:14px}.billing-tabs button{font-size:14px}.billing-feedback{margin:14px 18px 0}.billing-preview-form{align-items:stretch;flex-direction:column}.billing-grid{gap:10px!important}}
@media(max-width:640px){.users-content{padding:18px}.user-row{align-items:flex-start;flex-direction:column;gap:10px}.user-row .users-actions{width:100%}.users-list{max-height:200px}}